Opening Hours

The Macari Centre Street Retreat in Hanley is open every day of the year, including Christmas Day (this includes accepting new customers, where capacity allows, every day).

The Centre is open 24 hours each day, except Tuesday and Wednesday when it closes between 2pm and re-opens at 5.30pm.

This allows for a period where customers are required to vacate the premises so that Staff may undertake cleaning, maintenance, admin tasks and re-stocking of supplies.

Customers are required to be in the Centre at 10:00pm every night.

It is expected that some customers may have standing commitments that mean they cannot be back by 10:00pm (such as family visits or working shifts), and these late entries can be permitted by prior arrangement.


Customers staying at the Macari Centre are provided with a bed in one of our three shared dormitories.

Two of these dormitories are for male customers, the third being female only. At this stage, we do not have capacity for couples to share accommodation, nor are we in a position to accept families with children.

Bedding (sheets, pillows and duvets) is provided by the Centre.

The minimum age for customers is 18, with no upper age limit.

The dormitories are a combination of single and bunk-beds, with storage available for personal effects. Each customer is also allocated a secure locker where more valuable possessions may be kept.


Personal documents and items of a more sensitive nature may also be kept in the Centre office for safekeeping.

Although safe, warm and comfortable, the dormitories are always quite full, and customers are asked to respect their fellow guests and afford each other personal space. This mutual respect helps the Centre to operate as a welcoming and safe environment, both for customers and Centre staff.

Bathroom Facilities

The Macari Centre has a number of washrooms, showers and toilets which are also segregated between males and females. These are available 24/7 and tenants are required to keep these in a clean and usable condition.

All essential toiletries are provided by the Centre, including towels.


Washing machines, washing powders, tumble dryers and drying facilities are also available on-site. Customers responsible for their own washing – Macari Centre staff are not responsible for these activities.

Communal Areas

A communal lounge area is provided for all customers’ use, with TV, DVD player and hi-fi system.

The Macari Centre has Wi-Fi connection, available without charge to all customers with fair and responsible usage guidelines in place.

A Centre laptop computer is also available for customers, with usage encouraged for the purposes of seeking employment, support and learning new skills that may help with future employment.