The Macari Foundation accepts and values diversity in all people, and is committed to a policy of equal opportunity for all.

We believe that time should be given to people who wish to fulfil their personal potential and participate fully in society, but find it difficult to do so for whatever reason.

Service users are known as ‘Guests’ rather than ‘Customers’, which defines the relationship we wish to achieve.

We believe that homeless and marginalised individuals are capable of change and will only achieve their full potential when offered a safe, supportive, empowering and non-judgemental environment.

It is our vision to provide such an environment and meaningful activities which will help reverse the spiral of homelessness.

To realise this vision, the Macari Foundation will strive to:

• Provide a welcoming environment, where all individuals feel valued.
• Train staff and volunteers to engage with guests and form professional relationships.
• Use these relationships to promote growth in guests’ self esteem, confidence and aspirations.
• Provide information, support and, where necessary, practical help that will empower people to make and act on informed choices arrived at by themselves.
• Provide activities within the centre which are likely to enhance guests’ skills, sense of self-worth and motivation, as a first step towards changing their lives.
• Encourage and empower guests to become involved in the running of the centre, and in forums designed to give guests a voice.
• Promote the needs of homeless and marginalised people locally by means of high quality PR, thereby helping to reduce discrimination towards them and influencing the local community to become more supportive and less judgemental.